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Water Cooler Talk: Hydration for a Wow Customer Experie - Paperback NEW Carmen S
£14.09
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5 available
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May not post to United States. Read item description or contact seller for postage options. See detailsfor postage
Located in: PR9 8QH SOUTHPORT UK, United Kingdom
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eBay item number:394710219025
Item specifics
- Condition
- Weight
- 175
- Subjects
- N/A
- Pages
- 140 Pages
- Size
- H:203mm, W:
- Topic
- Unknown
- Book Title
- Water Cooler Talk: Hydration for a Wow Customer Experience by Ca
- ISBN
- 9781491857427
- Publication Year
- 2014
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Water Cooler Talk: Hydration for a Wow Customer Experience
- Item Height
- 203mm
- Publisher
- Authorhouse
- Item Width
- 127mm
- Subject
- Marketing, Business
- Item Weight
- 145g
- Number of Pages
- 140 Pages
About this product
Product Information
Water Cooler Talk, Hydration for a WOW Customer Experience provides easy to use concepts and tools to create WOW and memorable customer experiences, internal and external, and turn water cooler conversations into a source of never ending testimonials! As it relates to the customer experience, people are far more inclined to communicate a bad experience, even the most loyal of customers as found in the COLLOQUY survey; even among consumers who are most loyal to, engaged with and willing to recommend brands they like...31% said they are far more likely to share information about a bad experience with a product or service than a good one. Tweeting, texting, chatting, face book, or emailing a bad experience has allowed customers to be far more open and instant about the encounter - not to mention quick with their word choices. With that said, the bad experiences are far more amplified than ever before! These astounding statistics should cause us to wake up and take seriously the Water Cooler talk and what it is saying about our organization, business, church and family. This book is packed with tools, ideas and concepts that you can use to enhance your water cooler conversations and create loyal and long lasting client relationships. The book is not written in chronological order, but rather independently by chapter. The purpose of the format is to provide you with eleven different customer service topics and tools that you can reflect and review at any given time. Customer Service is NOT a department, but rather an attitude and culture that all employees are responsible to uphold. Thank you for your readership. Enjoy!
Product Identifiers
Publisher
Authorhouse
ISBN-13
9781491857427
eBay Product ID (ePID)
202001129
Product Key Features
Publication Name
Water Cooler Talk: Hydration for a Wow Customer Experience
Format
Paperback
Language
English
Subject
Marketing, Business
Publication Year
2014
Type
Textbook
Number of Pages
140 Pages
Dimensions
Item Height
203mm
Item Width
127mm
Item Weight
145g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Charlies Chapters Ltd
Charles Sword
81 Balmoral Drive
SOUTHPORT
Merseyside
PR9 8QH
United Kingdom
krddf
Value added tax number:
- GB 920245361
Company registration number:
- 06386895
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:394710219025
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Item location:
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Seller Feedback (349,487)
f***p (148)- Feedback left by buyer.
Past 6 months
Verified purchase
The book arrived well packed get & I pristine condition at a good price. I would have liked it by 1st class post & I contacted this Seller via EBAY 'CONTACT' but got NO RESPONSE via either my email account or on ebay and certainly not in my Spam folder...SO what can you say I was inconvenienced a bit but got a positive outcome? I think they're reliable for transactions but something is remiss with electronic communication via EBAY or perhaps not tech savvy or disinterested or unwell etc..
e***g (3079)- Feedback left by buyer.
Past 6 months
Verified purchase
As usual with this seller, the book was exactly as described and very well packed. However, delivery times can vary significantly. This was one of 4 books ordered at the same time. Two arrived in about a week, but this one took almost 3 weeks. A reliable seller who answers questions promptly, but could improve on dispatch times.
k***k (154)- Feedback left by buyer.
Past month
Verified purchase
I keep coming back to this seller to buy my books if they have what I want in stock, as they are always in beautiful mint condition, packaged well, and arrive earlier than listed. Brilliant and prompt communication too. Thanks again! ⭐️⭐️⭐️⭐️⭐️
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