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Itil : A Pocket Guide, Paperback by Van Haren Publishing (COR), Brand New, Fr...
£17.02
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Located in: Castle Donington, United Kingdom
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Estimated between Wed, 12 Jun and Mon, 1 Jul to 43230
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eBay item number:395073390837
Item specifics
- Condition
- Book Title
- Itil : A Pocket Guide
- ISBN
- 9789401804394
- Publication Year
- 2019
- Type
- Textbook
- Format
- Paperback
- Subject Area
- Business Informatics
- Language
- English
- Publication Name
- Itil (R) 4-A Pocket Guide
- Item Height
- 165mm
- Publisher
- Van Haren Publishing BV
- Item Width
- 120mm
- Number of Pages
- 180 Pages
About this product
Product Information
'The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: * understanding the key concepts of service management * understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management * understanding the four dimensions of service management * understanding the purpose and components of the ITIL service value system * understanding the six activities of the service value chain, and how they interconnect * knowing the purpose and key terms of 15 of the 34 ITIL practices * understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.
Product Identifiers
Publisher
Van Haren Publishing BV
ISBN-13
9789401804394
eBay Product ID (ePID)
7046530595
Product Key Features
Subject Area
Business Informatics
Publication Name
Itil (R) 4-A Pocket Guide
Format
Paperback
Language
English
Publication Year
2019
Type
Textbook
Number of Pages
180 Pages
Dimensions
Item Height
165mm
Item Width
120mm
Additional Product Features
Country/Region of Manufacture
Netherlands
Editor
Van Haren Publishing
Item description from the seller
Business seller information
Far Corner Europe Limited
Barbara Blake
19-20 Bourne Court
Southend Road
Woodford Green
Essex
IG8 8HD
United Kingdom
Value added tax number:
- GB 307932304
Company registration number:
- 10691061
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eBay item number:395073390837
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| Postage and packaging | Each additional item | To | Service | Delivery*See Delivery notes |
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Seller Feedback (5,292)
w***4 (1697)- Feedback left by buyer.
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Well packaged, book in a perfect condition, as shown in photo, excellent communication, arrived within the specified time, Thank You 😊
a***n (1)- Feedback left by buyer.
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⚠ puting this as positive so u actually see it, POOR communication between the seller. item was overdue by 2 weeks was purchased a month before. NEVER came, NO dispatch notification either. Very poor service, massive WASTE of time pretty sure the book DOESNT EXIST.
o***s (3181)- Feedback left by buyer.
Past month
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Receipt date for item kept changing when i contacted seller questioning this they straight away gave me refund saying they didnt have the stock to send it!!
this was a present for my sons 21st birthday i would not use this seller again it was obviously not coming from the UK where seller is listed as being based
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Most relevant reviews
- 30 Sep, 2020
Pocket size book - handy for travelling
Verified purchase: YesCondition: New
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