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Guest Service in the Hospitality Industry by

Phatpocket Book Shoppe

(40302)

£58.00

Condition:

Good

Breathe easy. Returns accepted.

Postage:

£7.20 Standard Delivery. See detailsfor postage

Located in: Hertfordshire, United Kingdom

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Dispatched within 1 day

Estimated between Mon, 3 Jun and Mon, 10 Jun to 43230

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30 days return. Buyer pays for return postage. See details- for more information about returns

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eBay item number:395190977347

Item specifics

Condition: Good: A book that has been read, but is in good condition. Minimal damage to the book cover eg. ... Good: A book that has been read, but is in good condition. Minimal damage to the book cover eg. scuff marks, but no holes or tears. If this is a hard cover, the dust jacket may be missing. Binding has minimal wear. The majority of pages are undamaged with some creasing or tearing, and pencil underlining of text, but this is minimal. No highlighting of text, no writing in the margins, and no missing pages. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab

Book Title: Guest Service in the Hospitality Industry

ISBN: 9781118071809

Publication Year: 2012

Type: Textbook

Format: Hardcover

Language: English

Publication Name: Guest Service in the Hospitality Industry

Item Height: 240mm

Author: Paul J. Bagdan

Publisher: John Wiley & Sons INC International Concepts

Item Width: 191mm

Subject: Business

Item Weight: 676g

Number of Pages: 320 Pages

About this product

Product Information

This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry. Furthermore, this new text includes all of the major areas of the hospitality industry as they relate to delivering quality customer service. In addition to a review of the history and overview of guest service, the book goes much further to include other essential topics, including problem-solving, quality tools and assessments, staffing, marketing, and strategic planning.

Product Identifiers

Publisher

John Wiley & Sons INC International Concepts

ISBN-13

9781118071809

eBay Product ID (ePID)

128777861

Product Key Features

Author

Paul J. Bagdan

Publication Name

Guest Service in the Hospitality Industry

Format

Hardcover

Language

English

Subject

Business

Publication Year

2012

Type

Textbook

Number of Pages

320 Pages

Dimensions

Item Height

240mm

Item Width

191mm

Item Weight

676g

Additional Product Features

Title_Author

Paul J. Bagdan

Country/Region of Manufacture

United States

Item description from the seller

Business seller information

Phatpocket Limited

Scott Sherman

Unit 20501

40-45 Cartersfield Road

Waltham Abbey

Essex

EN9 1JD

United Kingdom

Show contact information

:enohP23211184430

:liamEmoc.tekcoptahp@kuyabe

Value added tax number:

GB 858 5123 06

Company registration number:

04924751

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eBay item number:395190977347

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Postage and packaging	To	Service	Delivery*See Delivery notes
£7.20	United States	Standard Delivery (Royal Mail International Standard)	Estimated between Mon, 3 Jun and Mon, 10 Jun to 43230

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Returns policy

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Return policy details
Returns accepted

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23.9%

Representative APR (variable)

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Phatpocket Book Shoppe

99% positive Feedback

115K items sold

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Joined Nov 2000

Detailed seller ratings

Average for the last 12 months

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4.9

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5.0

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4.9

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Guest Service in the Hospitality Industry by

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Item specifics

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

Item description from the seller

Business seller information

Post to me

Returns policy

Payment details

Phatpocket Book Shoppe

Detailed seller ratings

Average for the last 12 months

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Seller Feedback (42,135)

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