The following terms and conditions apply to all orders for the purchase of goods from the BestOilUK/RAVENOL UK Ltd. eBay Shop
BestOilUK/Ravenol UK Ltd. is not an original Manufacturer. We are authorised distributors of branded products purchased by us for resale.
Our Contract
If you place an order online to purchase a product from BestOilUK/RAVENOL UK Ltd. we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract.
Description of the Goods
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the eBay shop are correct at the time when the relevant information was entered onto the system. The information given is based on that received from the Manufacturer. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. Disclaimer: Ravenol s policy of continually upgrading product specifications to take advantage of developments in lubrication technology means that on occasion the product picture may not show up to date labelling. As a result of minimum print runs labels may not show the current specifications. Always ensure you read the Product Information and Data before placing your order.
Availability
The supply of goods from this eBay shop is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In case of non-availability we will contact you to ask if you are prepared to wait for stock to arrive, require an alternative to be sent or to have your payment refunded in full.
Prices
Please note that prices shown in our eBay Shop include VAT where applicable. A VAT receipt showing the price of each item and the VAT element clearly shown in the total will be included with your order. Any discounts given will also be shown with the amount net of VAT which will be deducted from the total.
Delivery
Delivery prices are included in the price of the product, which is what you see on our eBay shop.We endeavour to despatch all items shown as being in stock within 2 working days of our receiving your order / payment. Please note that we use a sub-contract Carrier and cannot be held responsible for any delays in shipment once goods have left our warehouse. If the customer requests delivery to be left in a safe place we cannot be held responsible for loss.
Security
When submitting your order you are agreeing to the purchase of goods and to allowing RAVENOL UK Ltd. to use your personal data for the purpose of supplying the goods.
Liability
It is the buyer’s responsibility to ensure that the goods are the correct specification for the vehicle concerned. We cannot accept responsibility for additional charges or consequential loss incurred if a product is not suitable or does not give the desired results. Our liability is limited to the price paid for the goods only.
Losses
We shall not be liable under any circumstances to the Buyer or any third party for any loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss even if the loss was reasonably foreseeable to both you and us when you commenced using the website or when the contract for the sale of goods was formed. Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury, however we shall not be liable for any direct loss or damage suffered by the Buyer howsoever caused, as a result of any negligence, misrepresentation, breach of contract or otherwise in excess of the price of the Goods.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our eBay shop, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the eBay shop or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts. If any provisions of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby and shall remain in full force and effect.
Right of Withdrawal
We want you to be satisfied with your order and pride ourselves on our customer service. However, if you do wish to return goods, please note our returns policy and follow the directions below.
DO NOT USE EVRI WHEN RETURNING GOODS AS THEY WILL NOT REACH US!
Cancellation and Returns
This cancellation policy does not affect your rights when we are at fault, e.g. if goods are faulty or mis-described.
You can cancel your contract before delivery, and up to 7 working days after delivery through distance selling regulations. To do this please email us at info@ravenol.co.uk or through our eBay shop contact page. We cannot accept telephoned/verbal cancellations. We will refund the purchase price of the product, within 5 working days of receipt of the goods, so long as they are unopened and in good original condition.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when returning items, so you should take out appropriate insurance cover to meet their values.
Faulty Goods
If there is a problem with the goods please contact us to discuss the matter further.
If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund.
If a fault is found later on or if you delay in making a complaint you will still be entitled to a replacement. If a replacement is not available, you may be able to claim part or full refund of your money.
Liability
It is the buyer’s responsibility to ensure that the goods are the correct specification for the vehicle concerned. We cannot accept responsibility for additional charges or consequential loss incurred if a product is not suitable or does not give the desired results. Our liability is limited to the price paid for the goods only.
Making a Return
1. We are happy to accept returned goods in the following circumstances:
• a) When we have sent incorrect goods (i.e. not what you ordered as shown on your order confirmation)
• b) When the goods are faulty or can be shown to be faulty within 6 months of purchase
• c) When the goods supplied are not suitable for your vehicle and in the unlikely event that we provided incorrect guidance to you as to which product/s were suitable either through e-mail / other electronic messaging medium.
• d) In any circumstance within 14 days of you receiving the goods.
2. In any of the above circumstances, we will refund the purchase price of the goods. In the cases of 1a, 1b and 1c we will also refund the cost of the carriage you paid for us to deliver the goods to you. Please note that the item must be returned unopened and in the case of a fluid such as oil or antifreeze with the seal intact. If the seal has been broken or there is any other evidence that the product has been opened we will not issue a refund.
3. We will additionally refund the cost of return carriage to us in circumstances 1a, 1b and 1c above.
4. However, if you are cancelling your contract with us you will need to return the goods to us at your expense. Please follow the procedure under Cancellation and Returns (above). Note that if for any reason you do not accept the goods (other than obvious damage to the package) or have supplied an incorrect delivery address and they are returned to us by the Courier we reserve the right to deduct costs of up to £21.00 from any refund (This does not even cover the actual cost charged by DHL Parcels for returning undelivered packages!)
5. In all circumstances, we recommend that you obtain proof of delivery.
Please note, failure to follow the returns procedure may cause delay in your return, exchange or refund.
6. Should you wish to return goods for any reason please contact us via e-mail at info@ravenol.co.uk or on our eBay shop and dependant on product category we will advise of the address in the UK to which goods should be returned.
