Customer Success : How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Steinman and Lincoln Murphy (2016, Hardcover)
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Discover the secrets to customer success in the modern era with this groundbreaking textbook, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. Written by renowned authors Dan Steinman, Lincoln Murphy, and Nick Mehta, this hardcover book provides valuable insights into management strategies that can help companies retain their customers and increase revenue. With a focus on the latest trends and best practices, this 256-page book covers topics such as customer engagement, retention, and growth. It also includes case studies and real-world examples of companies that have successfully implemented customer success programs. This book is a must-read for anyone interested in improving their company's bottom line.