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Satisfaction Guaranteed: How Zingerman's Built a Corner Deli Into a Global Food
US $27.12
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A new, unread, unused book in perfect condition with no missing or damaged pages. See the seller's listing for full details.
- Buy it nowSatisfaction Guaranteed: How Zingerman's Built a Corner Deli Into a Global Food
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Item specifics
- Condition
- Publication Date
- 2022-02-22
- Pages
- 256
- ISBN
- 9781982164614
About this product
Product Identifiers
Publisher
Scribner
ISBN-10
1982164611
ISBN-13
9781982164614
eBay Product ID (ePID)
17050400925
Product Key Features
Book Title
Satisfaction Guaranteed : How Zingerman's Built a Corner Deli Into a Global Food Community
Number of Pages
256 Pages
Language
English
Publication Year
2022
Topic
Industries / Food Industry, Economics / General, Small Business, Business
Illustrator
Yes
Genre
Biography & Autobiography, Business & Economics
Format
Hardcover
Dimensions
Item Height
0.9 in
Item Weight
13.2 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
2021-043170
Reviews
"Maynard has written a book that captures the soul of this little deli that grew and grew and the unusual thinking that built the business. If you're new to Zingerman's, this is a great introduction to a most extraordinary place. If you're already a fan, you'll be fascinated by the insights. In every case, satisfaction is guaranteed." --Dorie Greenspan, author of Baking with Dorie "Just like the exceptional business story it chronicles, this book might have been called Satisfaction Exceeded ! Micheline Maynard beautifully captures the trials, tribulations, trajectory, and ultimate triumph of one of America's greatest business stories - founded by two guys determined to follow their singular North Star. Zingerman's and ZingCob have fed generations of hungry gastronauts and inspired a legion of businesses fueled by purpose and love." -- Danny Meyer, CEO of Union Square Hospitality Group and author of Setting the Table: The Transforming Power of Hospitality in Business "This should be a bible for an excellence and values-driven organization. This isn't how most businesses are run . . . but it should be. When team members get an article from me it is underlined and marked with comments. A third of the way through this book I realized I was underlining half the book! Micheline Maynard did it, what I have wanted to do for decades: give us a full deep dive into the magic of Zingerman's." --Ti Martin, co-proprietor of Commander's Palace in New Orleans
Synopsis
From an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingerman's--a beloved, $70 million-dollar Michigan-based gourmet food store with global reach--is "thoughtful reading for foodies and entrepreneurs" ( Kirkus Reviews ). Certain businesses are legendary, exerting immense influence in their field. Zingerman's in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space--transforming Ann Arbor into a destination for food lovers. Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman's philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world.? Famous for its generous deli sandwiches, fresh bread, and flavorful coffee--all locally produced--Zingerman's is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard's Satisfaction Guaranteed . Discover how by 2019, Zingerman's employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman's growth momentarily screeched to a halt--but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman's looks forward to a half century in business, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in everything you do., From an accomplished national journalist, a lively look at the inception, growth, future, and unique management style of Zingerman's--a beloved, $70 million-dollar Michigan-based specialty food store with global reach. Certain businesses are legendary, exerting immense influence in their field. Zingerman's in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space--transforming Ann Arbor into a destination for food lovers. Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman's philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world. Famous for its generous deli sandwiches, fresh bread, and flavorful coffee--all locally produced--Zingerman's is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard's Satisfaction Guaranteed . Readers will discover how by 2019, Zingerman's employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman's growth momentarily screeched to a halt--but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman's approaches its 40th anniversary, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in business.
LC Classification Number
HD9009.Z56M39 2022
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AlibrisBooks
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- m***m (2282)- Feedback left by buyer.Past 6 monthsVerified purchaseI’m thrilled with my recent purchase . The website was user-friendly, and the product descriptions were accurate. Customer service was prompt and helpful, answering all my questions. My order arrived quickly, well-packaged, and the product exceeded my expectations in quality. I’m impressed with the attention to detail and the overall experience. I’ll definitely shop here again and highly recommend from this seller to others. Thank you for a fantastic experience!
- a***n (43)- Feedback left by buyer.Past 6 monthsVerified purchaseMistakenly ordered a paperback that I thought was a hardcover, not sellers fault; it was described properly on the listing. Seller still processed a refund the day I went to return the item and let me keep the item anyway. A+++ service. Book arrived quickly in great condition and for a great price. Thank you so much! Amazing seller!
- n***c (94)- Feedback left by buyer.Past 6 monthsVerified purchaseseller was communicative about my shipment, media mail took a while and tracking wasn't updated frequently, but seller communicated to me very quickly on status. the item came new and wrapped as described, though the packaging in it was packed wasn't sturdy and falling apart when it got to me.
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Seller Feedback (512,357)
- m***m (2282)- Feedback left by buyer.Past 6 monthsVerified purchaseI’m thrilled with my recent purchase . The website was user-friendly, and the product descriptions were accurate. Customer service was prompt and helpful, answering all my questions. My order arrived quickly, well-packaged, and the product exceeded my expectations in quality. I’m impressed with the attention to detail and the overall experience. I’ll definitely shop here again and highly recommend from this seller to others. Thank you for a fantastic experience!
- a***n (43)- Feedback left by buyer.Past 6 monthsVerified purchaseMistakenly ordered a paperback that I thought was a hardcover, not sellers fault; it was described properly on the listing. Seller still processed a refund the day I went to return the item and let me keep the item anyway. A+++ service. Book arrived quickly in great condition and for a great price. Thank you so much! Amazing seller!
- n***c (94)- Feedback left by buyer.Past 6 monthsVerified purchaseseller was communicative about my shipment, media mail took a while and tracking wasn't updated frequently, but seller communicated to me very quickly on status. the item came new and wrapped as described, though the packaging in it was packed wasn't sturdy and falling apart when it got to me.