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Wrench in the System : What's Sabotaging Your Business Software and How You C...
£27.49
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Located in: Castle Donington, United Kingdom
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Estimated between Fri, 21 Jun and Wed, 10 Jul to 43230
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eBay item number:404885318253
Item specifics
- Condition
- Book Title
- Wrench in the System : What's Sabotaging Your Business Software a
- ISBN
- 9780470413432
- Publication Year
- 2009
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Wrench in the System: What's Sabotaging Your Business Software and How You Can Release the Power to Innovate
- Item Height
- 234mm
- Publisher
- John Wiley & Sons INC International Concepts
- Item Width
- 161mm
- Subject
- Business
- Item Weight
- 514g
- Number of Pages
- 272 Pages
About this product
Product Information
WRENCH IN THE SYSTEM Why business software doesn't work and how to fix it Every year, businesses waste billions of dollars on information technology that doesn't communicate clearly with the people who use it. This fundamental flaw causes errors and delays, lowers profits, and can even endanger lives. In this groundbreaking book, technology designer Harold Hambrose shows executives and managers how to turn underperforming digital assets into powerhouse systems how to specify small changes that dramatically boost productivity, how to reduce training costs, and how to ask vendors the right questions. Wrench in the System reveals: Why so many of our essential software systems are needlessly confusing How to make low-cost changes that provide direct, measurable benefits The hidden costs of forcing people to adapt to clumsy electronic tools The secrets of matching software to the needs of the company How to leverage the power of technology for innovation Information technology is still in its adolescence, and Hambrose explains that because the industry has grown so quickly, it's still in an awkward phase. Software manufacturers have been in such a rush to add new features that they haven't paid enough attention to the human beings who use their products. Most software systems are built to fulfill business requirements and technical specifications, but often they fail to meet expectations because they aren't designed to anticipate human needs. As a result, much of our most powerful business software is ineffective and underutilized. With compelling case histories and an engaging narrative, Hambrose exposes popular nonsense about software systems and shows how to evaluate them and measure their performance just as we do every other product. This timely book by an industry insider tells decision makers what they need to know to un-lock the full potential of one of their biggest business investments.
Product Identifiers
Publisher
John Wiley & Sons INC International Concepts
ISBN-13
9780470413432
eBay Product ID (ePID)
89140800
Product Key Features
Publication Name
Wrench in the System: What's Sabotaging Your Business Software and How You Can Release the Power to Innovate
Format
Hardcover
Language
English
Subject
Business
Publication Year
2009
Type
Textbook
Number of Pages
272 Pages
Dimensions
Item Height
234mm
Item Width
161mm
Item Weight
514g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Far Corner Europe Limited
Barbara Blake
19-20 Bourne Court
Southend Road
Woodford Green
Essex
IG8 8HD
United Kingdom
Value added tax number:
- GB 307932304
Company registration number:
- 10691061
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eBay item number:404885318253
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| Postage and packaging | Each additional item | To | Service | Delivery*See Delivery notes |
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| £15.99 | £15.99 | United States | Standard Delivery (Standard Int'l Postage) |
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Seller Feedback (81,950)
h***x (2921)- Feedback left by buyer.
Past month
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Excellent, exactly as described. Very promptly sent and well packed. Great seller communications! A******
a***5 (39)- Feedback left by buyer.
Past 6 months
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Great item, exactly as described. The packaging was very poor but item arrived undamaged. Communications and dispatch time were also poor but overall a successful transaction.
r***c (1949)- Feedback left by buyer.
Past 6 months
Verified purchase
Pros - polite communication, low prices, generous discount offered for damaged book.
Cons - very slow communication which tends to be generic and promises much but delivers little, heavy book was sent in a jiffy bag and arrived damaged, had to get Ebay involved to action the promised partial refund.
Summary - 'pile it high and sell it cheap' organisation which is unable to provide efficient customer service and makes the mistake of not packaging books correctly. Will not buy from them again.
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