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Crucial Conversations: Tools for Talking When Stakes are High

RNA TRADE
(6936)
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US $5.61
Approximately£4.17
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Good
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eBay item number:405939671806
Last updated on 11 Jul, 2025 21:50:35 BSTView all revisionsView all revisions

Item specifics

Condition
Good: A book that has been read, but is in good condition. Minimal damage to the book cover eg. ...
Release Year
2002
Book Title
Crucial Conversations: Tools for Talking When Stakes are High
ISBN
9780071401944

About this product

Product Identifiers

Publisher
McGraw-Hill Companies, T.H.E.
ISBN-10
0071401946
ISBN-13
9780071401944
eBay Product ID (ePID)
2277182

Product Key Features

Number of Pages
264 Pages
Publication Name
Crucial Conversations: Tools for Talking When Stakes Are High
Language
English
Publication Year
2002
Subject
Training, Business Communication / General, Communication Studies, Negotiating, Interpersonal Relations
Type
Textbook
Author
Kerry Patterson, Ron Mcmillan, Al Switzler, Joseph Grenny
Subject Area
Language Arts & Disciplines, Psychology, Business & Economics
Format
Trade Paperback

Dimensions

Item Height
0.7 in
Item Weight
13.1 Oz
Item Length
9 in
Item Width
6 in

Additional Product Features

Intended Audience
Trade
LCCN
2002-001129
Dewey Edition
23
Dewey Decimal
302.346
Table Of Content
Acknowledgments Ch. 1 What's a Crucial Conversation? Ch. 2 Mastering Crucial Conversations Ch. 3 Start with the Heart Ch. 4 Learn to Look Ch. 5 Make It Safe Ch. 6 Master My Stories Ch. 7 STATE My Path Ch. 8 Explore Others' Paths Ch. 9 Move to Action Ch. 10 Putting It All Together Ch. 11 Yeah, But Ch. 12 Change Your Life End notes Index
Synopsis
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you., The New York Times Bestseller Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
LC Classification Number
BF637.C45.C78 2002

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RNA TRADE

99% positive Feedback32K items sold

Joined Oct 2018
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Average for the last 12 months
Accurate description
4.9
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5.0
Delivery time
5.0
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5.0

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  • z***r (1283)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Great seller, exactly as pictured/described. quick shipping, well packaged. Books arrived in very, very good shape. A very good value for the price. Book was shipped sepeartely from the main package (4 books total) which caused some confusion when receiving them, but I figured it out. 2 tracking numbers actually used (2 packages), but only one was listed.
  • v***e (1)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Item arrived quickly and was in good condition for a used textbook, just as described. Priced great. Appears just as pictured. Basic level one Spanish textbook which touches on culture as well as grammar and vocabulary. Item was shipped in thin plastic envelope and could've used better packing, but was not damaged during delivery. Would use this seller again.
  • m***0 (334)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Awesome book with great value and amazing quality. The condition of the book upon arrival was exceptional and definitely came as described by the seller. The appearance was on point and the book was unscathed while going through transit. The shipping was good and the package had accurate tracking information while in transit. Thank you to the seller for a great transaction and experience. I look forward to doing business with you again in there future!

Product ratings and reviews

4.9
44 product ratings
  • 40 users rated this 5 out of 5 stars
  • 3 users rated this 4 out of 5 stars
  • 1 users rated this 3 out of 5 stars
  • 0 users rated this 2 out of 5 stars
  • 0 users rated this 1 out of 5 stars

Would recommend

Good value

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Most relevant reviews

  • Most favourable review

    Get it & Do Better

    My favorite hero and president or our national nurse anesthesia association shared that he read this book 4 times. So I ordered it. I'm almost finished and can't wait to read it again and practice the simple principles. I see really nice changes in the outcome any conversation I apply the principals written this book. Get it ! And do Better!

    Verified purchase: YesCondition: Pre-ownedSold by: peachdvle

  • Excellent condition and Read

    Must love book for anyone, like myself, who is struggling to make conversations easier when you have a hard time with them such as I. The book is in a 9/10 condition. The only flaw is the name on the bottom if the binding but all else is well.

    Verified purchase: YesCondition: Pre-ownedSold by: readingbooks_sendingpostcards

  • Awesome set!

    The audio companion and workbook really helps to reinforce the concepts learned in the book. The reader is able to transform those concepts into applicable everyday behavior both at home and in business.

    Verified purchase: YesCondition: Pre-ownedSold by: mts761ms

  • Crucial Conversations is a Crucial Tool for Wellness

    There are many times when we shy away from having a crucial conversation because of fear: our own fear of being judged or rejected, or for fear of the others' reaction. 'Crucial Conversations' assists in breaching that fear and taking the step to talk about what is really important.

    Verified purchase: YesCondition: Pre-ownedSold by: petersenathan

  • Crucial conversations as a title is right On point!

    Courageous examples, candid and field tested approaches to all kinds of conversations. Mnemonic tools to remember theory and put it into practice. Much appreciated.

    Verified purchase: YesCondition: Pre-ownedSold by: thrift.books