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I have had zero trouble with this vaccume. It works well and covers all area including hard floors. I like the bagged option as it is easily removed and thrown in the trash. The length of the hand tool, and cord are both nice features. I have not used all of the extra parts yet, I like the small attachment for crevices and tight hard-too get too places. My only complaint with the accessories is the upholstery vaccume. I have not used this yet. This peice falls off the top of the vaccume cleaner when cleaning. It has the brush wand feature that I enjoy using for the fans, vents, the air ductwork, and baseboards. The extention wand for the vaccume is strong and it has been holding up too heavy cleaning and vacuuming since I purchased and started using it. The wheels work on all surfaces, the roller has not yet jammed with dog hair or cat hair. The addition of the hook on the top of the vaccume makes reaching for the cord easy so you can move it back too the outlet with out getting back pain. The bags are a tight fit. Changing the bag and replacing it is some trouble, but once it is in place it works very well. When using the Panasonic on the rug it works well enough too pull out small threads. Over all this Self adjustable multisurface and multipurpose vaccume is an excellent buy. I would recommend this vaccume too a neighbor. It is not too heavy and not overly loud. It reminded me of my pets. I love this vaccume cleaner.Read full review
Verified purchase: Yes | Condition: New
Below is the original review, along with my updates, that I wrote on Amazon 7 1/2 years ago. Unfortunately, Panasonic has discontinued this model, but if you can -- buy one -- buy it. My oldest is now used as "shop vac". Customer Review 121 of 126 people found the following review helpful 5.0 out of 5 stars Love Dependable Panasonic, August 11, 2008 By Joan Marie Patrici Verified Purchase(What's this?) This review is from: Panasonic MC-UG471 Bag Upright Vacuum Cleaner (Kitchen) I'm glad to be back with Panasonic. I had a Panasonic vacuum that lasted at least fifteen years. Less than two years ago, in the process of blowing insulation into the walls, from the inside of the house, my beloved vacuum died. Needing one quick, I went to Consumer Reports, and, based on their recommendations, purchased an Eureka Boss. BIG MISTAKE! Pain to use, tired of getting hit in the leg with the hose, when not in use. When you needed to use the hose, you had to stop what you were doing, move the dial -- hose -- then move the dial back to vacuum regular. Tools falling off. You get the picture. Hated to have to vacuum! Even though I take good care of my things (especially now a days, when nothing seems to last), the Boss broke in two, less than two years later. So, I came back to Panasonic and am VERY HAPPY I DID. The UG471 is GREAT! I have two non-stop shedding Siberian Huskies. This vacuum works great picking up their hair on hard wood floors and on carpeting. The tools, especially the hose, stay on board, when not in use and there is a place for all the tools on the vacuum. Retractable cord -- lovely! The only downfalls I would site -- needs a longer cord (but it seems every manufacturer has shorten them to 30 feet, or less. And a "grab" place on the front, for when you do not want to use the "power paw" when vacuuming stairs. Excellent buy/value. Next up, a new Panasonic answering machine. Goodbye crappy Uniden (another terrible Consumer Reports recommendation!). UPDATE: If your vacuum wheel falls off, like mine did (my older model, left side/no washer's needed), and you can not find the 1/2inch cap, that prevents the wheel from coming off the axle -- do not call Panasonic, for parts -- instead, take the complete wheel assembly to your local hardware store, for a very inexpensive replacement cap and (if needed, for the right side, also washer parts. After a TWO MONTH back-n-forth, frustrating circle with Panasonic, this is what I have learned: 1 They offer no parts schematic, so you can tell the Parts Department what part number you need; 2 Since you cannot tell Parts, they send your request over to "Research"; 3) Reseach only gets back to you after your repeated calling/emails; 4) Though you told them a thousand times, that you need the cap, to prevent the wheel from coming off the axle, they still send you two packs, of 10 washers each, and charge you $52.52. for the pleasure -- my experience)! Hardware store's cost: 74 cents, with tax. You want the cap that has dimples, on each side. You will need a piece of wood, because the cap will have to be hammered onto the axle. It's a bit tricky/frustrating, but takes ten minutes at most. I cannot convey how disappointed I am, right now, with one of my favorite, long time companies. Though I expressed my displeasure, Panasonic did not respond. Shame. 10-21-12: Lessons learned this week -- if you own an "Energy Star" rated refrigerator (back is closed off -- no coils showing) -- take that grill off, located on the bottom front, and vacuum -- especially if you have pets! I never knew dust bunnies could get so large!Read full review
Verified purchase: Yes | Condition: New
This is a very reliable, easy to use vacuum cleaner. I have owned one for 5 years with no problems. I just purchased one for my daughter. The nicest feature is that it allow you to vacuum on all kinds of surfaces without having to adjust the brush height. It's a bit heavy (17 lbs), but delivers a strong suction with very easy to use attachments.
Verified purchase: Yes | Condition: Refurbished
I bought this vacuum for the suction power and ease of use. It was easy to put together and is doing a great job. We have 3 dogs and 4 kids in our house and I vacuum at least once a day. The wand is quick to pull out and the furniture attachment is easy attached and grabs the dog hair off the chairs and couch.
Verified purchase: Yes | Condition: New
This vacuum has a lot of power, it cleans very nice. I love the tools that come with it. I don't like how the cord comes out of the vacuum very low to the floor, I keep stepping on it. That aside I would buy again.
Verified purchase: Yes | Condition: New
