Hull Hydroponics Sale Terms and Conditions
Business Hours:
Mon-Fri 10am to 5.30pm
To avoid any delay in processing your order, we cannot stress enough, please send your orders recorded delivery to avoid disappointment. We cannot/will not be held responsible for lost orders in the post.
Delivery Policy
Postage and packaging prices are quoted for UK Mainland ONLY Deliveries to the Highlands, offshore Islands and Northern Ireland will incur a surcharge passed on by our courier. The following postcodes will incur a surcharge: AB31 - AB38, AB40 - AB56, IV1 - IV28, IV30 - IV32, IV30 - IV36, IV52 - IV54, IV63, KW1 - KW14, PA1 - PA99, PH4 - PH41, PH49 - PH50, BT, HS, IV41 - IV49, IV51, 55 & 56, KA27 - KA28, KW15 - KW17, PA20, PA41 - PA49, PA60 - PA78, PH42 - PH44, ZE, Isle of Man (IM), Channel Islands, Republic of Ireland, Isle of Wight, Isles of Scilly.
We are not obliged to send any items at the quoted price for UK Mainland to any surcharged postcode. We will refund any customers payment that does not pay the correct postal price for the area where delivery is requested.
We will contact you to make you aware of any outstanding postage amount and will offer a few options on how to pay this additional amount.
Should the postage price be too high, customers can request the item to be refunded through the eBay messaging system which we will then process for you as soon as possible.
All economy items are sent via the Royal Mail 48. This service usually takes 2-3 working days for your items to be delivered. If your item does not arrive after this time, please contact us as soon as possible so we can look into it on your behalf to resolve any issues.
We reserve the right to use either Parcelforce or UK Mail for larger deliveries to the UK and Northern Ireland.
Tracking information and the estimated delivery time is sent automatically by email/text when the item has been dispatched. You will receive these emails/texts to the email address/ mobile number you have registered with eBay.
If you are not available when the delivery is attempted, a card will be left for you to arrange a suitable time for redelivery. UK Mail/Parceforce will leave a maximum of two missed delivery cards. You will then have five days to contact them to make arrangements for the re-delivery.
Should a problem arise and you have not received the item on the estimated date, you will need to contact us within 48 hours so we can contact UK Mail to either: arrange the redelivery at your convenience, or, so all the relevant information can be sent to you so you can rearrange the delivery for the most convenient time to yourself.
If no contact is made with either us or UK Mail or Parcelforce within 5 working days and the item is returned to us, we will offer a few options how to resolve the issue. Any items that are returned to us due to customers not making arrangements or contacting us to make the arrangements for them will incur a return to sender fee of ยฃ19.00. All customers are reminded that any item returned by courier will incur an additional ยฃ19.00 fee as well as the reposting costs. Your order will be held until this is paid. An invoice will be sent to your email to make payment for this.
Royal Mail will not accept an item is lost for 15 days, please contact us after this time for delivery queries.
Return policy
The Sale of Goods Act does not allow a buyer to return something due to change of mind. However this is at our discretion. Distance Selling Act (2000) allows a 7 day cooling off period on all "Buy it Now" items. You must contact us within 7 days of delivery to qualify under this act.
All items must be returned at the buyers own cost and with a traceable means of postage to avoid dispute on any lost post. Please remember to include your eBay user ID, name and address. The returned goods (except faulty items) must be in same condition as they were received. There will be a repacking fee if boxes are returned damaged. Faulty goods should be returned immediately including letter explaining the fault, your name and address, eBay user ID, and the date purchased. If the item is under warranty a replacement will be issued upon the item's safe return to our premises. Items purchased 30 days or older, we will be unable to refund/cancel the transaction. If no fault is found the item will be return to the customer's address originally provided. Items must be returned before the replacement is sent.
Tents: All Tent measurements are in metric measurements clearly displayed on all tent listings. If you require imperial measurements please feel free to ask before purchase. Once the tent has been taken out of its box we will be unable to accept any returns on tents unless damaged during transit.
Filters: 14 day returns accepted providing filter remains in filter bag with all packaging including any boxes, additional accessories such as filter sleeves and polystyrene packing.
Liquids: 14 day returns accepted providing any seals are unbroken and bottle contains all contents.
We can also provide an item collection service but this will be at additional cost and must be paid for before the collection takes place. Please contact us via the eBay messaging system for a quote and to arrange a collection.
Damaged/Missing items.
If, for one reason or another, your item should arrive broken or part is missing, you must contact us within seven days for us to be able to rectify it. If you contact us after this seven day grace period we will be unable to assist you. To avoid any problems, please check your item the day it arrives and contact us if there is a problem. Sometimes we may ask you to send us evidence of the damaged item, this will usually be a photo but we may request that you return the item.
Feedback
Our feedback is fully automated. As soon as you leave positive feedback, we will leave you positive feedback in return. Feedback will not be left if none is left for us.
We strive for excellent customer satisfaction, making your eBay purchase easy and a pleasant transaction. We kindly ask that if you have any reason to leave a neutral or negative feedback that you contact us through the eBay messaging system immediately so we can resolve any issues you may have.
Any buyer who leaves a negative or neutral feedback without contacting us first is not only breaking eBay's rules and regulations, but is not allowing us the chance to resolve the issue for you. Those buyers who do leave a negative or neutral feedback without reading the full terms and conditions should be aware that they will be banned from making any further purchases from our store.
