Win / Loss Reviews : A New Knowledge Model for Competitive Intelligence by Rick Marcet (2011, Hardcover)
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ISBN-13: 9781118007419, 978-1118007419. Every sales opportunity, whether won or lost, has useful nuggets of information that can be harvested and used to improve performance. When those pieces of information are aggregated, analyzed and made available for all to use, the organizations competitive position is greatly enhanced.