Zen of Listening : Mindful Communication in the Age of Distraction by Rebecca Z. Shafir MA CCC (2003, Trade Paperback)
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No wonder so many people find it increasingly difficult to listen and comprehend. Poor listening may have tragic consequences such as the Challenger disaster and the Potomac River crash of 1982, or it can result in smaller tragedies such as lost promotions, stalled marriages, and troubled children.