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Referral Engine : Teaching Your Business to Market Itself by John Jantsch (2012, Trade Paperback)

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This book is a valuable addition to any business owner's library. Written by John Jantsch, "The Referral Engine" teaches you how to market your business effectively and attract more customers. Published by Penguin Publishing Group in 2012, this trade paperback has 256 pages and weighs 8.7 ounces. With its easy-to-read format and insightful content, this book is a must-have for anyone interested in marketing and advertising. The book covers topics such as infrastructure, advertising, and promotion, and is written in English. The illustrator has done an excellent job of bringing the ideas to life, making it easy to understand and follow along. If you're looking for a comprehensive guide to marketing your business, "The Referral Engine" is the perfect choice.

About this product

Product Identifiers

PublisherPenguin Publishing Group

ISBN-101591844428

ISBN-139781591844426

eBay Product ID (ePID)111396002

Product Key Features

Book TitleReferral Engine : Teaching Your Business to Market Itself

Number of Pages256 Pages

LanguageEnglish

Publication Year2012

TopicMarketing / General, Infrastructure, Advertising & Promotion

IllustratorYes

GenreBusiness & Economics

AuthorJohn Jantsch

FormatTrade Paperback

Dimensions

Item Height0.7 in

Item Weight8.7 Oz

Item Length8.4 in

Item Width5.5 in

Additional Product Features

Intended AudienceTrade

Reviews"A swift, appealing read and a thorough primer on the power of letting your products and customers speak for themselves." -Publishers Weekly "Frankly, I had no idea how John was going to top Duct Tape Marketing. The book is a classic. But with The Referral Engine , John puts you in the driver's seat and shows you the steps to achieving marketing success without a huge budget. Go no further. Buy this now." -Chris Brogan, coauthor of Trust Agents "I don't think there are many people who know more about small business marketing than John does, and I'm certain that there's no one more generous in sharing tips and insights. What, exactly, are you waiting for? This book will pay for itself in one day." -Seth Godin, author of Linchpin "For Zappos, part of delivering a great customer experience means developing personal and emotional connections, both with employees and customers. These are the types of connections people talk about with their friends and family. This book will show you how to give people something to talk about." -Tony Hsieh, CEO, Zappos.com "Who knew that there's a science to referrals? Not I-but now that I know, I want you to benefit from John's expertise. In a sense, a jacket blurb is the ultimate referral, and I'm here to blurb this book because it will help you succeed in business." -Guy Kawasaki, cofounder of Alltop

TitleLeadingThe

Dewey Edition22

Grade FromTwelfth Grade

Dewey Decimal658.8/72

SynopsisThe small business guru behind Duct Tape Marketing shares his most valuable lesson: how to get your customers to do your best marketing for you. The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company. Most business owners believe that whether customers refer them is entirely out of their hands. But science shows that people can't help recommending products and services to their friends-it's an instinct wired deep in the brain. And smart businesses can tap into that hardwired desire. Marketing expert John Jantsch offers practical techniques for harnessing the power of referrals to ensure a steady flow of new customers. Keep those customers happy, and they will refer your business to even more customers. Some of Jantsch's strategies include: - Talk with your customers, not at them. Thanks to social networking sites, companies of any size have the opportunity to engage with their customers on their home turf as never before-but the key is listening. - The sales team is the most important part of your marketing team. Salespeople are the company's main link to customers, who are the main source of referrals. Getting them on board with your referral strategy is critical. - Educate your customers. Referrals are only helpful if they're given to the right people. Educate your customers about whom they should be talking to. The secret to generating referrals lies in understanding the "Customer Referral Cycle"-the way customers refer others to your company who, in turn, generate even more referrals. Businesses can ensure a healthy referral cycle by moving customers and prospects along the path of Know, Like, Trust, Try, Buy, Repeat, and Refer. If everyone in an organization keeps this sequence in mind, Jantsch argues, your business will generate referrals like a well-oiled machine. This practical, smart, and original guide is essential reading for any company looking to grow without a fat marketing budget., The small business guru behind Duct Tape Marketing shares his most valuable lesson- how to get your customers to do your best marketing for you. The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company. Most business owners believe that whether customers refer them is entirely out of their hands. But science shows that people can't help recommending products and services to their friends-it's an instinct wired deep in the brain. And smart businesses can tap into that hardwired desire. Marketing expert John Jantsch offers practical techniques for harnessing the power of referrals to ensure a steady flow of new customers. Keep those customers happy, and they will refer your business to even more customers. Some of Jantsch's strategies include- - Talk with your customers, not at them. Thanks to social networking sites, companies of any size have the opportunity to engage with their customers on their home turf as never before-but the key is listening. - The sales team is the most important part of your marketing team. Salespeople are the company's main link to customers, who are the main source of referrals. Getting them on board with your referral strategy is critical. - Educate your customers. Referrals are only helpful if they're given to the right people. Educate your customers about whom they should be talking to. The secret to generating referrals lies in understanding the "Customer Referral Cycle"-the way customers refer others to your company who, in turn, generate even more referrals. Businesses can ensure a healthy referral cycle by moving customers and prospects along the path of Know, Like, Trust, Try, Buy, Repeat, and Refer. If everyone in an organization keeps this sequence in mind, Jantsch argues, your business will generate referrals like a well-oiled machine. This practical, smart, and original guide is essential reading for any company looking to grow without a fat marketing budget.

LC Classification NumberHF5438.25