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Uncommon Service : How to Win by Putting Customers at the Core of Your Business by Anne Morriss and Frances Frei (2012, Hardcover)
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Is it convenience?. Friendliness?. Flexible choices?. How will you get paid for that excellence?. Get them to handle more service tasks themselves?. What will your recruiting, selection, training, and job design practices look like?.
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About this product
Product Identifiers
PublisherHarvard Business Review Press
ISBN-101422133311
ISBN-139781422133316
eBay Product ID (ePID)111740553
Product Key Features
Book TitleUncommon Service : How to Win by Putting Customers at the Core of Your Business
Number of Pages272 Pages
LanguageEnglish
Publication Year2012
TopicIndustries / Service, Customer Relations, Management
IllustratorYes
GenreBusiness & Economics
AuthorAnne Morriss, Frances Frei
FormatHardcover
Dimensions
Item Height0.9 in
Item Weight17 oz.
Item Length9.2 in
Item Width6.1 in
Additional Product Features
Intended AudienceTrade
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