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Nordstrom Way to Customer Service Excellence : The Handbook for Becoming the 'Nordstrom' of Your Industry by Robert Spector and Patrick D. McCarthy (2012, Trade Paperback)
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Their standards of service are what we all shoot for.". The Nordstrom Way is what the ′90s are all about!". – J. Willard Marriott, Jr. Chairman and President Marriott International, Inc.
- Buy it nowThe Nordstrom Way: The Inside Story of America's Number #1 Customer Service...
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About this product
Product Identifiers
PublisherWiley & Sons, Incorporated, John
ISBN-101118076672
ISBN-139781118076675
eBay Product ID (ePID)112340129
Product Key Features
Edition2
Book TitleNordstrom Way to Customer Service Excellence : The Handbook for Becoming the 'Nordstrom' of Your Industry
Number of Pages240 Pages
LanguageEnglish
Publication Year2012
TopicIndustries / Retailing, Customer Relations, General
IllustratorYes
GenreBusiness & Economics
AuthorPatrick D. Mccarthy, Robert Spector
FormatTrade Paperback
Dimensions
Item Height0.5 in
Item Weight11.7 oz.
Item Length9.2 in
Item Width7.4 in
Additional Product Features
Intended AudienceTrade
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