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Concierge Confidential : The Secrets of Serving Champagne Bitches and Caviar Queens by Michael Fazio and Michael Malice (2012, Trade Paperback)

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Want two orchestra tickets to the latest Broadway hit? Call Fazio. Or a bathtub full of melted chocolate to impress your girlfriend? That's right. Call Fazio. He began his career as the harried assistant to an L.A. casting agent ("What do you mean Charlie Sheen called and you didn't tell me?!") and used what he learned to become a concierge at New York City's Intercontinental Hotel. In this delightful tell-all, Fazio reveals what people really do, what they "need", what they want to hide, what they will pay for (and what they won't - "Oops, I must have rolled over on the remote and it turned on the payporn. Could you take it off my bill?"). And it's all rounded out with great insider tips on how to get the service you want.