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The Heart of Change: Real-Life Stories of How People Change Their Organizations by John P. Kotter, Dan S. Cohen (Hardcover, 2012)

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ISBN-13: 9781422187333, 978-1422187333. Moving beyond the process of change Why is change so hard?. Because in order to make any transformation successful, you must change more than just the structure and operations of an organization--you need to change people's behavior.