Picture 1 of 1

Stock photo

The Customer Rules: The 39 essential rules for delivering sensational service... - Picture 1 of 1

The Customer Rules: The 39 essential rules for delivering sensational service by Lee Cockerell (Paperback, 2013)

blackzoladog (576)

100% positive Feedback

Price:

£2.80

+ £2.94 postage

Estimated delivery Thu, 26 Jun - Mon, 30 Jun

Returns:

No returns, but backed by the eBay Money Back Guarantee.

Condition:

New

Discover the secrets of delivering sensational service with "The Customer Rules: The 39 Essential Rules for Delivering Sensational Service" by Lee Cockerell. This captivating textbook is a must-read for anyone looking to improve their customer service skills. With 208 pages of valuable insights and practical tips, this paperback book is a great addition to your business library. Written in English and published by Profile Books in 2013, this book is a great resource for adult learning and university students. The book measures 216 mm in height and 135 mm in width, making it easy to carry around. Don't miss out on the opportunity to learn from Lee Cockerell's expertise in business and customer service.

About this product

Product Information

Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'. His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.