Once you get past the overwhelming amount of control you have and tasks it can do, it's awesome. Nutshell, it's an interface, similar to an iPad, but tabletop mount and much less expensive. Like any interface, It can be a little intimidating with its buttons and pages; but it can do most anything needed to control your crestron system. It needs to be set up by a crestron programmer/integrator. The programmer makes a lot of the difference on the setup, ease and intuitive nature of the controller.