First impressions were good as the Jabra elite active 65t arrived in stylish packaging. Included were the headphones, with buds already attached, plus two other different sizes, the charging case and USB cable, and very limited instructions about set up. The headphones and charging case came with a small amount of charge so I could use them straight away, which I was obviously desperate to do! The charging case is solid (although slightly stiff to open) and has a handy light on the outside so you can see that it is charging. The head phones feel light but bulky compared to other wireless ones. It is also worth taking the time to attach the correct buds to the ear pieces to improve comfort and they are very easy to change. I needed the smaller ones for a comfortable feel and although I knew that they were in correctly, I kept feeling like they were going to fall out. The good elements I was able to pair the headphones to my phone and laptop very easily. The sound quality is excellent and the functions from the ear pieces are easy to use. I love that the sound cuts out if you remove either of the headphones. There is some noise reduction however would say that I did not experience any noise cancelling. The bad elements I was really excited about the capabilities of the app, not least as I could get to know the capabilities of the head phones, given the limited start up instructions with the packaging. The app lets you set the presets for your music, such as base levels, track your activity, update the software on your head phones, register your product to access the extended warranty, control how your calls are answered, not to mention find your head phones if you misplace them! My issue was that I could download the app but I couldn’t get past the initial set up for the head phones. I checked online and other people who have the same phone model as I do seem to have had the same issue. I am waiting for Jabra to come back to me. I did manage to get slightly further downloading the app onto my husband’s phone, but still could not get out of the set up section to access the functions. This has really disappointed me and affected how I feel about the product and its limited use. Love the headphones and sound quality but without the access to the app, they are just an expensive pair.Read full review
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