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Good Services: How to Design Services That Work by Louise Downe (Paperback, 2020)

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"Good Services: How to Design Services That Work by Louise Downe is a 2020 textbook published by Bis Publishers B.V. The paperback book, measuring 195mm in height and 130mm in width, contains 224 pages and is written in English. Focused on the subject of business, the book provides insights on how to design effective services that meet the needs and expectations of customers. Louise Downe, the author, offers practical tips and strategies to help readers understand and enhance their service design capabilities." Brand new and sealed please see pictures any questions please ask. Thank you.

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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.