First the quality of this massage device is very high quality. It's padded in all the right places such as where your arms go to apply pressure. It's not thin as I have seen in other models. It has 3 speed settings, and the direction can be changed by the press of a button. The heat feature is nice to help sooth the muscles and it really does help relieve tension around the neck and back. I also like the fact it can change direction. That always seems to me if it doesn't get it good one way try the other, and BAM the stiffness and pain seem to melt away in a short time. The cons are I never understood a time limit of only 15 minutes, and to give the massager a rest after only 30 minute's. That's just me. I like long back rubs and a time limit puts me on hold. I also believe that is for safety reasons. So I'll deal with that. The only other con I can think of is the inside power cord is no very long. My rating for this still is a 5☆'s. It takes care of my slowly aging body in a way when my better half isn't wanting to do the rubby rub.
We had another model that was very heavy and not as versatile as this product. This one is much lighter and has many more features. Does a great job at relieving neck and back pain.