Silky smooth!
I'll admit, I thought it was a phony at first despite ALL other factors being completely authentic, only because it was catching the ends of my hair and snagging them insanely, which led me to believe the plates weren't actually floating, which isn't in this items description. So I did even more research! By pressing on the plates I found that they were floating plates, but just seemed to need to be broken in. My house is very cold, so I'm not sure if that affected anything, but I pressed on the plates (unheated and unplugged, of course!), and tried to break them in. I then tried using it again and it was perfectly smooth.
I sent my sister pictures and she couldn't believe how smooth my hair looked. Her hair straightener does not give the same shiny, smooth, pin straight results. This product is awesome. I've been using it for two weeks now.
Verified purchase: YesCondition: New