Picture 1 of 1

Stock photo

It's All about CEX!: The Essential Guide to Customer and Employee Experience (Pa - Picture 1 of 1

It's All about Cex! : The Essential Guide to Customer and Employee Experience by Jason S. Bradshaw (2018, Trade Paperback)

Bargain Book Stores (1131741)

99.2% positive Feedback

Price:

US $19.48

Approximately£14.48

+ $10.50 postage

Estimated delivery Fri, 27 Jun - Fri, 4 Jul

Returns:

No returns, but backed by the eBay Money Back Guarantee.

Condition:

New

It's All about CEX! Your source for quality books at reduced prices. Format: Paperback or Softback. Condition Guide. Publication Date: 10/12/2018. Item Availability.

About this product

Product Identifiers

PublisherLioncrest Publishing

ISBN-101544512422

ISBN-139781544512426

eBay Product ID (ePID)17038549622

Product Key Features

Book TitleIt's All about Cex! : the Essential Guide to Customer and Employee Experience

Number of Pages180 Pages

LanguageEnglish

Publication Year2018

TopicCustomer Relations, Workplace Culture

IllustratorYes

GenreBusiness & Economics

AuthorJason S. Bradshaw

FormatTrade Paperback

Dimensions

Item Height0.4 in

Item Weight8.3 Oz

Item Length8.5 in

Item Width5.5 in

Additional Product Features

Intended AudienceTrade

SynopsisOf all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don't think this essential factor is important to their bottom line. It's All About CEX! breaks experience down into its core components--success, ease, and connection--and shows you how to get the most mileage out of each one. Containing long-term strategies as well as immediate action items, this book will teach you how to - Make everybody feel genuinely appreciated - Personalize your customer service - Discover your employees' untapped potential - And more You have the ability to improve people's lives. It's All About CEX! reveals how to generate positive experiences for your customers and employees, win their loyalty, and maximize your profits in the process.