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Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities by Renee Evenson (Paperback, 2013)
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The Title is Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities. Books are released in many editions and variations, such as standard edition, re-issue, not for sale, promotional, special edition, limited edition, and many other editions and versions.
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Product Information
Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you're dealing with. Helpful features include: Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each Nonverbal communication skills to back up your words Sample dialogues that demonstrate how phrasing improves interactions A five-step process for moving from conflict to resolution Why This Works sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.Product Identifiers
PublisherHarperCollins Focus
ISBN-139780814432983
eBay Product ID (ePID)176584814
Product Key Features
Publication NamePowerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
SubjectBusiness
Publication Year2013
TypeTextbook
FormatPaperback
LanguageEnglish
AuthorRenee Evenson
Number of Pages240 Pages
Dimensions
Item Height232 mm
Item Weight249 g
Item Width152 mm
Additional Product Features
Country/Region of ManufactureUnited States
Title_AuthorRenee Evenson
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