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The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program by Patricia O'Rourke, James T. Ziegenfuss (Paperback, 2010)
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Ombudsman Handbook Designing and Managing an Effective Problem-Solving Program by James T. Ziegenfuss 9780786448968 (Paperback, 2011) Delivery UK delivery is usually within 13 to 15 working days. International delivery varies by country, please see the Wordery store help page for details.