Bought through appliance star who were very helpful when we had to change plans because of a bereavement. At first seemed a little complicated but now I am used to it I'm finding it very good. Obviously, a lot cheaper to run than our old one (we reckon £50 per year for the amount of stuff we dry in this way) It is also very quiet. So although dearer to buy it will pay that back in a couple of years. Very pleased.