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OSS Essentials : Support System Solutions for Service Providers by Kornel Terplan (2001, Trade Paperback)

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Author:Terplan, Kornel. OSS Essentials: Support System Solutions for Service Providers. All of our paper waste is recycled within the UK and turned into corrugated cardboard. Need help?. World of Books USA was founded in 2005.

About this product

Product Identifiers

PublisherWiley & Sons, Incorporated, John

ISBN-100471392405

ISBN-139780471392408

eBay Product ID (ePID)1866650

Product Key Features

Number of Pages624 Pages

LanguageEnglish

Publication NameOss Essentials : Support System Solutions for Service Providers

SubjectNetworking / General

Publication Year2001

TypeTextbook

Subject AreaComputers

AuthorKornel Terplan

FormatTrade Paperback

Dimensions

Item Height1.4 in

Item Weight38 Oz

Item Length9.2 in

Item Width7.5 in

Additional Product Features

Intended AudienceTrade

LCCN00-068495

Dewey Edition21

IllustratedYes

Dewey Decimal004.67/8

Table Of ContentAcknowledgments. Preface. Operations, Business, and Marketing Support Systems. Portfolio of Products and Services. Management Protocols. Customer Care and Billing Processes. Provisioning and Order Processing. Network Operational Management. Support, Documentation, and Management Systems. Workforce Management for Service Providers. Trends for Service Providers. References. Acronyms. Index.

SynopsisOperations Support Systems (OSS) is an umbrella term for the technical infrastructure that permits telcos, ISPs, ASPs, and CLECs to provide telecommunications services direct to the consumer. OSS is regarded as strategically critical for branding companies and differentiating assets. Kornel Terplan teaches the ins and outs of OSS., A guide to mastering one of the most strategically critical aspects of any telecommunications, ISP, or ASP business Operational Support Systems (OSS) refers to the technical infrastructure that enables telecommunications companies, ISPs, ASPs, and CLECs to provide services directly to customers. In this important book, author Kornel Terplan draws upon his 25 years of experience as a top global telecommunications consultant to provide telecom operations managers and developers with the expert information and guidance they need to make strategic decisions about OSS in their companies. He reviews protocols and technology for service support, explores best practices for service development and provisioning, and provides expert guidance on tools and human resources for the technical service provider. Throughout, Terplan's approach to teaching OSS principles and practices is to present a real business problem and then walk you through the best solution.

LC Classification NumberTK5105.5.T473 2001