Call Center Management on Fast Forward : Succeeding in the New Era of Customer Relationships by Brad Cleveland (2012, Trade Paperback)

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Product Description : Call Center Management on Fast Forward is the most widely read book on contact centercall center management available today Trusted for its accuracy clarity and proven guidance it has become required reading in organizations around the world Now this third edition is updated and expanded to include social media evolving customer expectations new performance objectives and metrics the contact center s evolving role in strategy and much more Youll learn how to Improve customer experiences Build a team equipped with the right knowhow Achieve service level with quality Maximize the contact center s strategic value Win top management s support

About this product

Product Identifiers

PublisherIcmi
ISBN-100985461101
ISBN-139780985461102
eBay Product ID (ePID)195953978

Product Key Features

Number of Pages490 Pages
LanguageEnglish
Publication NameCall Center Management on Fast Forward : Succeeding in the New Era of Customer Relationships
SubjectGeneral
Publication Year2012
TypeTextbook
Subject AreaBusiness & Economics
AuthorBrad Cleveland
FormatTrade Paperback

Dimensions

Item Height1 in
Item Weight28 oz.
Item Length9 in
Item Width6 in

Additional Product Features

Edition Number3
Intended AudienceScholarly & Professional

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