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Well-Designed: How to Use Empathy to Create Products People Love by Jon Kolko (Hardcover, 2014)

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ISBN-13: 9781625274793, 978-1625274793. In our quest to be more agile, we end up creating products that underwhelm. What did Nest do differently to create a household product that people speak of with love?.

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Industry disruption is no longer isolated to a unique product or service. Today's consumer needs engagement in order to be swayed to interact, connect, and buy your next offering. Achieve this and you'll achieve success. Sharp and refreshing, design insider and expert Jon Kolko offers a new view and usable process for conceiving and building powerful, emotionally resonant new products in this new book. In Well-Designed, Kolko-VP at MyEdu and Founder and Director of the Austin Center for Design shows how deep, meaningful engagement happens when products and services are delivered in an authentic way, when consumers see them less like manufactured artifacts and more like good friends. The key is empathy-driven design thinking, using a process of storytelling and iteration, with results that provoke emotion, change behavior, and create deep engagement.