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Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model by Brian Douglas Fitch (Paperback, 2015)
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Benefits of Effective Interpersonal Communication. Interpersonal Communication. Logic Versus Emotion. Conflict Style. "Fight or Flight". Attribution Theory. He holds faculty positions at California State University - Long Beach and Woodbury University.
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Product Information
Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behaviour Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.Product Identifiers
PublisherSAGE Publications INC International Concepts
ISBN-139781506303376
eBay Product ID (ePID)214651268
Product Key Features
Number of Pages152 Pages
LanguageEnglish
Publication NameLaw Enforcement Interpersonal Communication and Conflict Management: the Impact Model
Publication Year2015
SubjectCriminology
TypeTextbook
AuthorBrian Douglas Fitch
FormatPaperback
Dimensions
Item Height228 mm
Item Weight210 g
Item Width152 mm
Additional Product Features
Country/Region of ManufactureUnited States
Title_AuthorBrian Douglas Fitch
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