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Operations Management by Peter Robinson, Peter Jones (Paperback, 2019)

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Cases include:, Microsoft, HP, Dominos, ING Bank, EasyJet,Ticketmaster, Apple, Boeing, IKEA, NHS, Marriott, BP, and Sytner. Web-based activities. Links to seminal paper. Flashcard glossary. For lecturers:Bespoke video case material consisting of interviews and processes tied to each chapter.