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Therapeutic Communication for Health Care Professionals by Carol Tamparo, Wilburta Lindh (Paperback, 2016)

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This textbook explains the basic communication and listening skills needed for health care staff to enhance the physical and emotional needs of the patient, and respond therapeutically to them. It then describes how to respond therapeutically to patients who are stressed, anxious, fearful, angry, aggressive, abused or abusive, and depressed or suicidal, as well as those with substance use disorders and those experiencing loss, grief, dying, or death.

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Redesigned with you in mind, THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, Fourth Edition is the complete guide to patient interactions in today's clinical care settings. Effective communication can ease patient anxiety, increase compliance, and enhance health care interactions for all, especially when dealing with life-altering illness, death and dying, depression, substance abuse, and other situations where patient behaviors can be unpredictable. Inside each chapter, you will explore both the good and bad responses caregivers have to stressful scenarios, as well as techniques for improvement. And every chapter starts with a case study to bring life to the page, then reinforces communication strategies with more practice cases, boxed features, role-play exercises, and questions as you go. No matter the situation you face on the job, THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, Fourth Edition can prepare you with the soft skills you need to think critically on your feet and help patients cope.