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Toyota Way to Service Excellence : Lean Transformation in Service Organizations by Karyn Ross and Jeffrey K. Liker (2016, Hardcover)
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Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model.
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About this product
Product Identifiers
PublisherMcgraw-Hill Education
ISBN-101259641104
ISBN-139781259641107
eBay Product ID (ePID)224498771
Product Key Features
Book TitleToyota Way to Service Excellence : Lean Transformation in Service Organizations
Number of Pages448 Pages
LanguageEnglish
Publication Year2016
TopicIndustries / Retailing, Customer Relations, General, Organizational Development
IllustratorYes
GenreBusiness & Economics
AuthorKaryn Ross, Jeffrey K. Liker
FormatHardcover
Dimensions
Item Height1.4 in
Item Weight27.2 oz.
Item Length9.3 in
Item Width7.8 in
Additional Product Features
Intended AudienceTrade
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