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Online Dispute Resolution for Business : B2B, ECommerce, Consumer, Employment, Insurance, and Other Commercial Conflicts by Colin Rule (2002, Hardcover)

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ONLINE DISPUTE RESOLUTION FOR BUSINESS: B2B, ECOMMERCE, CONSUMER, EMPLOYMENT, INSURANCE, AND OTHER COMMERCIAL CONFLICTS By Colin Rule - Hardcover **BRAND NEW**.

About this product

Product Identifiers

PublisherWiley & Sons, Incorporated, John

ISBN-100787957313

ISBN-139780787957315

eBay Product ID (ePID)2273900

Product Key Features

Book TitleOnline Dispute Resolution for Business : B2B, ECommerce, Consumer, Employment, Insurance, and Other Commercial Conflicts

Number of Pages338 Pages

LanguageEnglish

Publication Year2002

TopicComputer & Internet, Decision-Making & Problem Solving, Alternative Dispute Resolution, Arbitration, Negotiation, Mediation

IllustratorYes

GenreLaw, Business & Economics

AuthorColin Rule

FormatHardcover

Dimensions

Item Height1.3 in

Item Weight20.8 Oz

Item Length9.3 in

Item Width6.3 in

Additional Product Features

Intended AudienceTrade

LCCN2002-072982

Reviews"A terrific book. Innovative, insightful, intelligent, and practical! ODR is the wave of the future and this book will let you and your business ride that wave with confidence." -- Ethan Katsh, co-director, Center for Information Technology and Dispute Resolution, University of Massachusetts, Amherst "An invaluable contribution to the field of online dispute resolution from one of the technical pioneers. Comprehensive and insightful." --M. Scott Donahey, international arbitrator (WIPO, CPR, AAA), and author of the first UDRP decision "This book performs the real service of helping to better understand the challenges of e-commerce and the solutions needed to resolve conflicts with confidence. Colin Rule is one of the pioneers in online dispute resolution and his contribution to this new field is remarkable." --Karim Benyekhlef, co-founder and president, eResolution; professor of public law, Universite de Montreal Faculty of Law "Colin Rule is the ideal person to write on the subject of online resolution of disputes. His book succinctly describes the future of ODR." --Thomas Stipanowich, president & CEO, CPR Institute for Dispute Resolution

Table Of ContentPreface. Introduction. Part I: What Is ODR? 1. Overview. 2. How ODR Works. 3. Advantages of ODR. Part II: ODR and Business. 4. ODR: Essential to E-Commerce. 5. Providing Online Redress: ODR and B2C E-Commerce. 6. A Well-Lighted Place: ODR and B2B E-Commerce. 7. Maximizing Efficiency:How ODR Can Help the Insurance Industry. 8. ODR and Employment: Resolving Workplace Disputes Online. 9. Electronic Democracy: ODR and Government. 10. Confidentiality and Privacy:Health Care and Finance. 11. Building a Global Justice System: ODR and Transboundary Disputes. 12. Other Applications of ODR. Part III: Designing Effective ODR for Business: Envisioning the Fourth Party. 13. Key Considerations: Designing ODR for People, Not Machines. 14. Designing the Platform: Technology. 15. Defining the Process: Setting Standards of Practice. 16. Frequently Asked Questions (FAQs). 17. Conclusion. Appendix. Notes. Suggested Reading. Index. About the Author.

SynopsisIn this original and highly useful resource, Colin Rule a pioneer in the field of online dispute resolution (ODR) shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce., In this original and highly useful resource, Colin Rule-- a pioneer in the field of online dispute resolution (ODR)-- shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business related conflicts online. "A terrific book. Innovative, insightful, intelligent, and practical! ODR is the wave of the future and this book will let you and your business ride that wave with confidence." --Ethan Katsh, co-director, Center for Information Technology and Dispute Resolution, University of Massachusetts, Amherst "An invaluable contribution to the field of online dispute resolution from one of the technical pioneers. Comprehensive and insightful." --M. Scott Donahey, international arbitrator (WIPO, CPR, AAA), and author of the first UDRP decision "This book performs the real service of helping to better understand the challenges of e-commerce and the solutions needed to resolve conflicts with confidence. Colin Rule is one of the pioneers in online dispute resolution and his contribution to this new field is remarkable." --Karim Benyekhlef, co-founder and president, eResolution; professor of public law, Universite de Montreal Faculty of Law "Colin Rule is the ideal person to write on the subject of online resolution of disputes. His book succinctly describes the future of ODR." --Thomas Stipanowich, president & CEO, CPR Institute for Dispute Resolution, In this original and highly useful resource, Colin Rule--a pioneer in the field of online dispute resolution (ODR)--shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business related conflicts online.

LC Classification NumberK2400.R847 2002