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Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Ron McMillan, Al Switzler and Joseph Grenny (2002, Trade Paperback)
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"Crucial Conversations: Tools for Talking When Stakes Are High" is a paperback book published in 2002 by the McGraw-Hill Companies. The book, authored by Kerry Patterson, Ron McMillan, Al Switzler, and Joseph Grenny, covers topics in psychology, business communication, and interpersonal relations. With a focus on training in negotiation and effective communication, this textbook provides valuable insights and strategies for navigating high-stake conversations in various professional settings. The book is 9 inches in length, 6 inches in width, 0.7 inches in height, and weighs 13.1 ounces, making it a practical and accessible resource for improving communication skills in a diverse range of industries.
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About this product
Product Identifiers
PublisherMcGraw-Hill Companies, T.H.E.
ISBN-100071401946
ISBN-139780071401944
eBay Product ID (ePID)2277182
Product Key Features
Number of Pages264 Pages
Publication NameCrucial Conversations: Tools for Talking When Stakes Are High
LanguageEnglish
Publication Year2002
SubjectTraining, Business Communication / General, Communication Studies, Negotiating, Interpersonal Relations
TypeTextbook
AuthorKerry Patterson, Ron Mcmillan, Al Switzler, Joseph Grenny
Subject AreaLanguage Arts & Disciplines, Psychology, Business & Economics
FormatTrade Paperback
Dimensions
Item Height0.7 in
Item Weight13.1 Oz
Item Length9 in
Item Width6 in
Additional Product Features
Intended AudienceTrade
LCCN2002-001129
Dewey Edition23
Dewey Decimal302.346
Table Of ContentAcknowledgments Ch. 1 What's a Crucial Conversation? Ch. 2 Mastering Crucial Conversations Ch. 3 Start with the Heart Ch. 4 Learn to Look Ch. 5 Make It Safe Ch. 6 Master My Stories Ch. 7 STATE My Path Ch. 8 Explore Others' Paths Ch. 9 Move to Action Ch. 10 Putting It All Together Ch. 11 Yeah, But Ch. 12 Change Your Life End notes Index
SynopsisWhen stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you., The New York Times Bestseller Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
LC Classification NumberBF637.C45.C78 2002
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Ratings and reviews
Most relevant reviews
- 28 Oct, 2021
Get it & Do Better
My favorite hero and president or our national nurse anesthesia association shared that he read this book 4 times. So I ordered it. I'm almost finished and can't wait to read it again and practice the simple principles. I see really nice changes in the outcome any conversation I apply the principals written this book. Get it ! And do Better!Verified purchase: YesCondition: Pre-owned
- 19 Oct, 2018
Excellent condition and Read
Must love book for anyone, like myself, who is struggling to make conversations easier when you have a hard time with them such as I. The book is in a 9/10 condition. The only flaw is the name on the bottom if the binding but all else is well.Verified purchase: YesCondition: Pre-owned
- 22 Feb, 2017
Awesome set!
The audio companion and workbook really helps to reinforce the concepts learned in the book. The reader is able to transform those concepts into applicable everyday behavior both at home and in business.Verified purchase: YesCondition: Pre-owned
- 18 Nov, 2019
Crucial Conversations is a Crucial Tool for Wellness
There are many times when we shy away from having a crucial conversation because of fear: our own fear of being judged or rejected, or for fear of the others' reaction. 'Crucial Conversations' assists in breaching that fear and taking the step to talk about what is really important.Verified purchase: YesCondition: Pre-owned
- 30 May, 2019
Crucial conversations as a title is right On point!
Courageous examples, candid and field tested approaches to all kinds of conversations. Mnemonic tools to remember theory and put it into practice. Much appreciated.Verified purchase: YesCondition: Pre-owned
- 17 May, 2017
Great book to read
Came in early.. clean, fast and exactly what I orderedVerified purchase: YesCondition: Pre-owned
- 20 Dec, 2018
Crucial Conversations review
Received it very cheap. My boss recommended this book for me to read so I bought it.Verified purchase: YesCondition: Pre-owned
- 21 Aug, 2017
Great shape
The book is in great shape. I look forward to reading it.Verified purchase: YesCondition: Pre-owned
- 11 Jul, 2022
Great book
This is a great book to learn how to hold those critical conversations.Verified purchase: YesCondition: Pre-owned
- 28 Jun, 2018
Amazing
This book is a game changer, I recommend this book to every person who desire to communicate with others better.Verified purchase: YesCondition: Pre-owned
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