Reviews"Nurse leaders with emotional intelligence are in high demandin today's environment. Mae Taylor Moss has drawn from herwide experience to create this exceptional resource forunderstanding the concepts and practical application of emotionalintelligence for nurses who want to succeed in their challengingroles." --Marjorie Beyers, RN, PhD, FAAN, former executive director,American Organization of Nurse Executives "Mae Taylor Moss brings together her firsthand knowledgeof the nursing profession and her considerable knowledge ofemotional intelligence. The result is a book that conveys bothscientific scholarship and practical wisdom for present and futurenurse leaders." --John D. Mayer, professor of psychology, University of NewHampshire ¾Peter Salovey, Chris Argyris Professor ofPsychology; dean, Graduate School of Arts and Science, YaleUniversity
Series Volume Number20
Dewey Decimal362.17/3/068
Table Of ContentPreface ix About the Author xi Introduction xiii Part One Understanding Emotional Intelligence 1. An Age-Old, New Kind of Nursing Intelligence 3 2. Emotions in a Techno-Illogical Age 20 3. Emotional Intelligence and Leadership 42 Part Two Intelligently Creating, Sharing a Vision, and Setting an Example 4. Leaders Who Create 69 5. Leaders Who Share a Vision 93 6. Leaders Who Set an Example 119 Part Three Intelligent Transfer of Information 7. Downloading: Honing Emotional Intelligence 141 8. Uploading: Coaching Emotional Intelligence 163 9. Weathering a Crash: Conflict Resolution in the Health Care Environment 184 Part Four Changing the Culture of Nursing and the Organization 10. Shaping the Work Environment and Culture 215 11. Rebuilding and Upending the Hierarchical Pyramid 238 12. The Future of Emotional Intelligence for Nursing Leadership 262 References 279 Name Index 299 Subject Index 307
SynopsisThe Emotionally Intelligent Nurse Leader offers nursemanagers, health care leaders, and emerging leaders a useful guidefor identifying, using, and regulating their emotions (emotionalintelligence). As the author clearly demonstrates, harnessing thepower of emotional intelligence can transform the work environmentand the nursing profession as a whole. This important resourcecombines a strong theoretical base with illustrative case examplesand practical insights. Every day, nurse leaders must resolveconflict, form alliances, and coach others in a complicated healthcare environment. Each chapter in this book is designed to helpthese professionals identify, understand, and hone the skills ofemotional intelligence--skills that will bolster the nurseprofessional's ability to lead effectively. The EmotionallyIntelligent Nurse Leader explores how to invent an emotionallysensitive workplace culture, upend the hierarchy--makingleaders more responsive and line employees moreresponsible--and visualize and create an emotionallyintelligent workplace., Published in collaboration with the American Organization of Nurse Executives in Chicago, The Emotionally Intelligent Leader in Nursing shows nurse managers, leaders and emerging leaders how to identify, use, and regulate their emotions (emotional intelligence) to transform nursing and the nursing work environment., The Emotionally Intelligent Nurse Leade r offers nurse managers, health care leaders, and emerging leaders a useful guide for identifying, using, and regulating their emotions (emotional intelligence). As the author clearly demonstrates, harnessing the power of emotional intelligence can transform the work environment and the nursing profession as a whole. This important resource combines a strong theoretical base with illustrative case examples and practical insights. Every day, nurse leaders must resolve conflict, form alliances, and coach others in a complicated health care environment. Each chapter in this book is designed to help these professionals identify, understand, and hone the skills of emotional intelligence--skills that will bolster the nurse professional s ability to lead effectively. The Emotionally Intelligent Nurse Leader explores how to invent an emotionally sensitive workplace culture, upend the hierarchy--making leaders more responsive and line employees more responsible--and visualize and create an emotionally intelligent workplace.
LC Classification NumberRT89.M635 2005