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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success by Rick Adams (2019, Hardcover)
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Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.
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About this product
Product Identifiers
PublisherProductivity Press
ISBN-100367182769
ISBN-139780367182762
eBay Product ID (ePID)23046535495
Product Key Features
Number of Pages246 Pages
Publication NamePractical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
LanguageEnglish
SubjectCustomer Relations, General, Management
Publication Year2019
TypeTextbook
Subject AreaBusiness & Economics
AuthorRick Adams
FormatHardcover
Dimensions
Item Weight29.1 oz.
Item Length10 in
Item Width7 in
Additional Product Features
Intended AudienceScholarly & Professional
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