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BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook by Jonathan Pryce, Bethan Bithell, Kath Grenyer, Elaine Jackson (Mixed Media, 2017)

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Btec Level 2 Technical Certificate In Business Customer Services Operations Pack by Pryce, Jonathan;jackson, Elaine;bithell, Bethan;grenyer, Kath, ISBN 1292197404, ISBN-13 9781292197401, Brand New, Free P&P in the UK

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Packed with practical activities and planning support to help you deliver these exciting new qualifications. * A complete unit-by-unit course companion for learners.* Helps prepare learners for specific job roles.* Includes 'Hands on' and 'Ready for Work?' features to develop practical skills.* Assessment practice activities and dedicated 'Getting Ready for Assessment' sections support preparation for assignments, tasks and external tests.