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About this product
Product Identifiers
PublisherSpringer International Publishing A&G
ISBN-103030918300
ISBN-139783030918309
eBay Product ID (ePID)24060884125
Product Key Features
Book TitlePalgrave Handbook of Service Management
Number of PagesLi, 1012 Pages
LanguageEnglish
TopicOperations Research, Commerce, Management
Publication Year2023
IllustratorYes
GenreBusiness & Economics
AuthorBård Tronvoll
FormatTrade Paperback
Dimensions
Item Weight56.3 Oz
Item Length9.3 in
Item Width6.1 in
Additional Product Features
Dewey Edition23
TitleLeadingThe
Number of Volumes1 vol.
Dewey Decimal658.812
SynopsisThis handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as "a set of organizational competencies for enabling and realizing value creation through service," it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.
LC Classification NumberT57.6-.97
