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Pearson Automotive Ser.: Automotive Service Management by Andrew Rezin (2018, Hardcover)

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About this product

Product Identifiers

PublisherPearson Education

ISBN-100134709853

ISBN-139780134709857

eBay Product ID (ePID)242647862

Product Key Features

Number of Pages352 Pages

Publication NameAutomotive Service Management

LanguageEnglish

Publication Year2018

SubjectIndustries / Automobile Industry, Automotive / General

TypeTextbook

AuthorAndrew Rezin

Subject AreaTransportation, Business & Economics

SeriesPearson Automotive Ser.

FormatHardcover

Dimensions

Item Height0.8 in

Item Weight35.5 Oz

Item Length11 in

Item Width8.7 in

Additional Product Features

Edition Number3

Intended AudienceCollege Audience

LCCN2017-045762

Dewey Edition23

IllustratedYes

Dewey Decimal629.28/72068

Table Of Content1. The Automotive Service Industry 2. Physical Resources 3. Human Resources 4. The Repair System 5. Repair Documents 6. Classic Management 7. The Quality Movement 8. Leadership 9. The Complex Role of Management 10. Ethics and Stewardship 11. Vision, Mission, and Values 12. Strategic Planning 13. Developing Goals 14. Decision Making 15. Income, Expenses, and Profit 16. Compensation Plans 17. Staffing and Shop Capacity 18. Analysis and Action 19. Financial Forecasting 20. Managing Yourself 21. Organizing Tips and Tools 22. The Value of Satisfied Customers 23. Building Basic Communication Skills 24. Resolving Customer Disputes 25. Recruiting and Selection 26. Motivating Employees 27. Progressive Discipline 28. Marketing and Mass Media 29. Target Marketing and Building an Identity 30. Point-of-Purchase Merchandising 31. Selling Service 32. Legal Guidelines for Service Operations 33. Warranties and Service Agreements 34. Workplace Safety

SynopsisFor courses in automotive principles. Complete guide to managing an automotive repair business, for both the novice and the professional Automotive Service Management: Principles into Practice is the most comprehensive text available to address the wide range of skills and knowledge needed to successfully manage or own an automotive repair business. Conversational and full of real-world examples, the text builds from basic knowledge of the industry and fundamental organizational and communication skills up through advanced leadership, planning, and human resource management. The 3rd edition includes the most up-to-date guidance on leadership, industry skill sets, and practical applications, plus a sample ASE C1 Service Consultant Test to help students prepare for success on this certification exam.

LC Classification NumberTL153.R46 2017