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Empathy in Action : How to Deliver Great Customer Experiences at Scale by Natalie Petouhoff and Tony Bates (2022, Hardcover)
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It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalised way. They predict empathy is the next frontier in technology.
- Buy it nowEmpathy In Action: How to Deliver Great Customer Experiences at Scale by Tony Ba
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About this product
Product Identifiers
PublisherInfluential Marketing Group
ISBN-101646870433
ISBN-139781646870431
eBay Product ID (ePID)25049016702
Product Key Features
Book TitleEmpathy in Action : How to Deliver Great Customer Experiences at Scale
Number of Pages352 Pages
LanguageEnglish
Publication Year2022
TopicIndustries / Computers & Information Technology, Customer Relations, General, Management
IllustratorYes
GenreBusiness & Economics
AuthorNatalie Petouhoff, Tony Bates
FormatHardcover
Dimensions
Item Length9 in
Item Width6 in
Additional Product Features
Intended AudienceTrade
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