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Release, Control and Validation ITIL V3 Intermediate Capability Handbook (Paperback, 2009)

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This guide, Release, Control and Validation ITIL V3 Intermediate Capability Handbook , provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes. Key features: Authored and quality assured by itSMF UK; Endorsed by the APM Group; and, Follows the ITIL Intermediate Release, Control and Validation Syllabus. It covers the following processes and functions and how they contribute to the Lifecycle: Change Management; Service Asset and Configuration Management; Service Validation and Test; Release and Deployment Management; Request Fulfilment; Service Evaluation; and, Knowledge Management.