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Funeral Home Customer Service A-Z : Creating Exceptional Experiences for Today's Families by Alan D. Wolfelt (2005, Trade Paperback)
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Explore the exceptional world of funeral home customer service with "Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families" by Alan D. Wolfelt. This trade paperback book measures 9 inches by 6 inches with a thickness of 0.6 inches and weighs 14.3 ounces. It has 233 pages that delve into industries such as customer relations, sales, and service, with a focus on the sensitive topic of death and dying. Published in 2005 by Companion Press, this book is a must-have for those in the business and economics and social science fields. The author shares insights on how to create exceptional experiences for today's families, making it an ideal resource for anyone looking to improve their customer service skills.
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About this product
Product Identifiers
PublisherCompanion Press
ISBN-101879651440
ISBN-139781879651449
eBay Product ID (ePID)43933286
Product Key Features
Book TitleFuneral Home Customer Service A-Z : Creating Exceptional Experiences for Today's Families
Number of Pages233 Pages
LanguageEnglish
Publication Year2005
TopicIndustries / Service, Death & Dying, Customer Relations, Sales & Selling / General
GenreSocial Science, Business & Economics
AuthorAlan D. Wolfelt
FormatTrade Paperback
Dimensions
Item Height0.6 in
Item Weight14.3 Oz
Item Length9 in
Item Width6 in
Additional Product Features
Intended AudienceTrade
Reviews"[This book] will inspire your passion and teach you the skills necessary to carry out our mission of compassionate and meaningful service." -John C. Carmon, president, National Funeral Directors Association, "[This book] will inspire your passion and teach you the skills necessary to carry out our mission of compassionate and meaningful service." --John C. Carmon, president, National Funeral Directors Association
SynopsisFrom personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain., From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's experience economy customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain., Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements.
LC Classification NumberHD9999.U53
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- 09 Feb, 2024
Affordable
Able to utilize book in class.Verified purchase: YesCondition: Pre-owned
