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Interpersonal Communication Listening and Responding by James S. O'Rourke and Sandra D. Collins (2008, Trade Paperback)

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About this product

Product Identifiers

PublisherCengage South-Western

ISBN-100324584164

ISBN-139780324584165

eBay Product ID (ePID)63140832

Product Key Features

Number of Pages90 Pages

LanguageEnglish

Publication NameInterpersonal Communication Listening and Responding

Publication Year2008

SubjectBusiness Communication / General, General, Interpersonal Relations

TypeTextbook

Subject AreaPsychology, Business & Economics

AuthorJames S. O'rourke, Sandra D. Collins

FormatTrade Paperback

Dimensions

Item Height0.2 in

Item Weight8.3 Oz

Item Length10.8 in

Item Width8.5 in

Additional Product Features

Edition Number2

Intended AudienceCollege Audience

IllustratedYes

SynopsisINTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment.