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Management : Meeting and Exceeding Customer Expectations by Warren R. Plunkett, Raymond F. Attner and Gemmy Allen (2001, Hardcover)

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About this product

Product Identifiers

PublisherCengage Learning

ISBN-100324027257

ISBN-139780324027259

eBay Product ID (ePID)648042

Product Key Features

Number of Pages760 Pages

LanguageEnglish

Publication NameManagement : Meeting and Exceeding Customer Expectations

SubjectSkills, Decision-Making & Problem Solving, Management

Publication Year2001

TypeTextbook

AuthorWarren R. Plunkett, Raymond F. Attner, Gemmy Allen

Subject AreaBusiness & Economics

FormatHardcover

Dimensions

Item Weight56.9 Oz

Item Length9.8 in

Item Width8.3 in

Additional Product Features

Edition Number7

Intended AudienceCollege Audience

LCCN2001-034494

Dewey Edition21

ReviewsMy students find it readable, well sub-setted, colorful, with straightforward requirements of the review questions, critical thinking questions, skill-builder exercises, and relevant application cases., I like the side bar references to various current vignettes such as "Management in Action" and "Global Applications."

IllustratedYes

Dewey Decimal658.4

SynopsisThis seventh edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs, and (2) the need for organizations and their people to be guided by effective leadership.

LC Classification NumberHD31.P55 2002