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Giving and Receiving Feedback : Building Constructive Communication by Patti Hathaway (1997, Book, Other)

ka031674kanderson2 (355)

100% positive Feedback

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Approximately£11.08

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Like New

Author: Patti Hathaway, CSP. Subject: Communication Skills. Series/Set: A Fifty-Minute Series Book.

About this product

Product Identifiers

PublisherCrisp Publications, Incorporated

ISBN-101560524308

ISBN-139781560524304

eBay Product ID (ePID)681984

Product Key Features

Edition2

Book TitleGiving and Receiving Feedback : Building Constructive Communication

Number of Pages120 Pages

LanguageEnglish

TopicBusiness Communication / General, Operations Research, General, Management Science

Publication Year1997

FeaturesRevised

IllustratorYes

GenreLiterary Criticism, Computers, Business & Economics

AuthorPatti Hathaway

Book SeriesFifty-Minute Ser.

FormatBook, Other

Dimensions

Item Height0.4 in

Item Weight8.6 Oz

Item Length9.7 in

Item Width7.9 in

Additional Product Features

LCCN97-067423

Table Of ContentPart 1: How to Handle Receiving Critical FeedbackSection 1: What Is Critical Feedback?Parental Messages and Critical FeedbackGender, Self-Image and Critical FeedbackCounteracting Self-Criticism and Positive Self-TalkSection 2: Responding to Critical FeedbackTypes of Critical FeedbackThree Stages of Response to Critical FeedbackSection 3: Assertive Techniques to Deal with Critical FeedbackMy Personal Action PlanHelpful Hints on Handling FeedbackPart 2: How to Give Construction FeedbackSection 4: Steps for Giving Constructive FeedbackProviding Critical Feedback in PublicSection 5: Barriers to Giving Constructive FeedbackFactors Hindering Constructive FeedbackSection 6: Giving Constructive Feedback to Your Boss or ColleagueThree Ss of Providing Unsolicited FeedbackTurning Complaints into ProposalsSection 7: Giving Positive FeedbackGuidelines for Giving Positive FeedbackThe Dangers of Giving Positive Feedback in PublicPraising UpwardSection 8: Handling Recurring ProblemsThe Importance of Follow-UpPersonal Action PlanSection 9: Some Final Thoughts on Giving Constructive FeedbackWhen Not to Give Critical FeedbackSummary

Edition DescriptionRevised edition

SynopsisThis book will guide you through learning how to receive critical feedback, developing skills for self-talk, understanding how to give constructive feedback effectively, and handling special problems.