Item was in very good condition and everything pictured was included. Modem was purchased so that I could stop renting one from Windstream and it has allowed me to achieve that goal! I also am now setup and using it only as a modem with my own router. (A little challenging to figure out since it did not offer bridge mode).
This was a good modem. However, the technician had never seen one before. It also took longer for it to start working than with the modem provided by Windstream.
Windstream Arris NVG343BQ Modem is saving me money, because how the phone company continue to charge you on the rent after you have rented it enough times to pay for it.