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SERVICING ITIL: A HANDBOOK OF IT SERVICES FOR ITIL By Randy A. Steinberg **NEW** - Picture 1 of 1

Servicing ITIL : A Handbook of IT Services for ITIL Service Managers and Practitioners by Randy A. Steinberg (2007, Hardcover)

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SERVICING ITIL: A HANDBOOK OF IT SERVICES FOR ITIL MANAGERS AND PRACTITIONERS By Randy A. Steinberg **BRAND NEW**.

About this product

Product Identifiers

PublisherTrafford Publishing

ISBN-101425140327

ISBN-139781425140328

eBay Product ID (ePID)79557574

Product Key Features

Publication Year2007

TopicIndustries / Computers & Information Technology

Book TitleServicing Itil : a Handbook of It Services for Itil Service Managers and Practitioners

Number of Pages238 Pages

LanguageEnglish

IllustratorYes

GenreBusiness & Economics

AuthorRandy A. Steinberg

FormatHardcover

Additional Product Features

SynopsisThe recent version of ITIL is architected around a Service Lifestyle - but what services does IT really deliver that belong to that lifestyle? Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure. It's all here - complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes and much more all packed into this one handbook! Just about every IT service is described in this book. Take what service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfoliios. All the services needed to effectively support and deliver IT services are at your fingertips with this one book.