Product Information
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line. In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.Product Identifiers
PublisherLittle, Brown & Company
ISBN-139781455568987
eBay Product ID (ePID)8046681071
Product Key Features
Number of Pages176 Pages
LanguageEnglish
Publication NameMastering Civility: a Manifesto for the Workplace
Publication Year2016
SubjectManagement, Business
TypeTextbook
AuthorChristine Porath
FormatHardcover
Dimensions
Item Height148 mm
Item Weight130 g
Additional Product Features
Country/Region of ManufactureUnited States
Title_AuthorChristine Porath